Looking for a role where your day-to-day work keeps systems running and daily operations on track? In this position, you’ll play a key part in maintaining and improving the reliability of our IT environment – with room to grow your technical skills along the way.

What kind of work is this?

The Desktop Support Specialist is critical to the growing operational needs of Topcon’s Eyecare Business. The main responsibilities will be supporting Topcon’s ever-growing employee base and administrating its broad software & service catalogue. This role is exposed to nearly every facet of enterprise technology, allowing you to develop your talent as an IT professional. Work for this position will be tracked within the Jira-based Global IT Service Desk.

The position is located in Oulu, offering the flexibility of a hybrid work model. However, due to the nature of the work, we expect you to be able to work on-site at least 3 days a week. You’ll be part of our global IT team, with colleagues based in the US. Because of the time difference, the role occasionally includes evening meetings.

Your daily tasks may include the following:

• Triage incoming requests to the Global IT Service Desk
• Provide primary support to internal staff both locally and remotely
• Manage lifecycles of PCs, mobile devices, and conference room equipment
• Administrate user profiles and access across Entra ID, as well as a variety of SaaS platforms and infrastructure
• Perform regular audits of licensed service user engagement

Why should I apply for a job at Topcon Healthcare Solutions?

You can come here as you are. We appreciate all personality types and truly believe that a good team consists of a wide range of different, unique characters. Our team of over 120 professionals in Finland has a relaxed atmosphere, and we think that a bit of humour makes work a lot easier.

You’ll have the chance to do meaningful work - shaping the future with innovative technology and creating solutions that make a difference. With a global work environment, you’ll connect with colleagues and ideas from around the world, bringing fresh perspectives and opportunities for development.

We equip you with excellent tools, inspiring spaces, and a team that supports you every step of the way. On top of that, you’ll enjoy benefits like a lunch allowance, sports, massage and culture vouchers, and leisure-time insurance, and an education benefit to support your professional development.

If this sounds like the kind of workplace you’ve been looking for, we’d love to hear from you.

What do you expect from me?

You enjoy solving problems, helping others, and keeping things running smoothly. If you’re technically skilled, service-minded, and ready to take ownership of daily IT support tasks, this could be the right role for you.

We’re looking for someone with:

• Good understanding of Windows, macOS, and Linux operating systems
• A+ certification is highly desirable
• Fundamental knowledge of a shell scripting language (e.g. batch, bash, PowerShell)
• Fundamental knowledge of networking principles
• Good understanding of customer needs and business requirements
• Detail-oriented and proactive in following up to ensure customer satisfaction
• Strong skills in record keeping and documentation
• Ability to multi-task and prioritize work according to deadlines and business impact
• Excellent troubleshooting skills
• Strong communication skills; professional, approachable, and clear in interaction

I want this job! What should I do next?

If this role sounds like a great fit for you, we’d love to hear from you! Send us your application, including your salary request and CV by April 30th, 2025.

We’ll start reviewing applications as they come in and may move forward with discussions during the application period. If you’d like to learn more about the position, feel free to send an email to: THI-ITRecruitment@topcon.com

What does the recruitment process look like?

We want to ensure the recruitment process is clear and transparent for you. If you proceed in the process, here’s how it will look based on our current plan:

Initial Interviews:

We’ll begin with initial discussions via Teams. This is a chance for us to get to know each other better and for you to ask any questions you might have.

Further Conversations:

If selected to move forward, you’ll participate in more detailed discussions involving both technical experts and HR. We’ll dive deeper into the role, your expertise, and how we can collaborate.

Final Interviews:

The final stage will be a one-on-one discussion, typically with senior decision-makers. After this, we’ll verify references and move to contract negotiations.

We’ll provide detailed updates as the process progresses and inform you of any changes to the timeline or structure. Our aim is to make the experience as smooth and clear as possible.

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Who is Topcon?

Topcon Healthcare Solutions is part of Topcon Corporation. Topcon Corporation is focused on developing solutions to solve societal challenges in the mega domains of healthcare, agriculture, and infrastructure. In healthcare, these challenges include increasing eye disease, rising medical costs, physician shortages, and unequal access to healthcare. By investing in value-driven innovations, Topcon Corporation works to help people enjoy good health and a better quality of life.

We are a leading provider of digital healthcare solutions whose vision is to improve access and quality of healthcare while decreasing the cost of care. To achieve this vision, we created Healthcare from the Eye™, the strategy of applying AI models to imaging data from the eye to facilitate earlier detection and better management of disease. Healthcare from the Eye is powered by Harmony®, a cloud-based, vendor-inclusive digital health information platform enabling a connected care ecosystem. In addition, RDx®, our remote diagnostic platform, enhances access to care by enabling eye exams to be conducted remotely, allowing doctors to connect to the point of care from virtually anywhere. Together, Harmony, RDx and the AI models empower healthcare professionals to deliver more connected, accessible, and efficient care.