Operations function consists of four teams: Project Management Office, Solutions Team, Systems Team and Customer Success Team. The teams are responsible for effective and timely deployment of THS products, responsive and knowledgeable support services, and proactive service management - in other words, the team is responsible for our customer satisfaction!
Project Management Office is responsible for project related governance and facilitates the sharing of project managers time across all projects administered by PMO.
Main functions include identifying and developing project delivery, management of best practices and standards, managing incoming and existing projects, procedures, templates, and other shared documentation.
Customer Success Team is the company’s face towards customers and partners in maintenance. The team is responsible for our Service desk and Service management. Service desk is the entry point for incidents and requests, and that's where are our Support Specialists solve customer's problems and monitor our services.
Service managers are the customer's representatives at Topcon, and are here to ensure our customer are happy with their service. Service managers communicate regularly with customers and partners to know how they’re doing and what they need.
Our Systems team consists of three roles; Application specialists, DevOps engineers, and Systems specialists. The Systems team acts as a bridge between the functions of Development and Operations by building concepts and creating tools to deliver and maintain the software the company is developing.
Our team is responsible for the customers in the EMEA region as well as for supporting our THS subsidiaries in the US, Australia and Singapore. We are planning to grow our team from 14 members in April 2021 to 26 members in April 2022.